Best Practices for Virtual Receptionists

Best Practices for Virtual Receptionists

Whether you're a veteran virtual receptionist or just starting your career working at a phone answering service, it's a good idea to review best practices for effective call handling from time to time. After all, your ability to answer the phone in a timely manner and...
7 Phone Etiquette Tips for Virtual Receptionists

7 Phone Etiquette Tips for Virtual Receptionists

Whether you're a virtual receptionist just starting out or you're a seasoned veteran, you know it's important to practice good phone etiquette. Your mannerisms, tone and even facial expressions when answering a call could mean the difference between a satisfied...
3 Ways Smiling Impacts Phone Calls

3 Ways Smiling Impacts Phone Calls

You may have heard that virtual receptionists and customer service reps should always smile when talking on the phone, but you might wonder: Is that just something people say without any real proof, or does it really impact the outcome of the phone call? The answer...